This article will inform you of what happens after you've applied scores to your questionnaire

As soon as you added scoring to your questionnaire, an extra tab gets added to your datagarden, bearing the same definition as your question page or answer category, followed by _score. In addition to the actual answer codes, this is where the corresponding amount of points that have been awarded for that particular answer are shown.

When calculating results, these are the columns in your database you'll have to refer to. If you have resulted to use scoring on a 10-point scale, your points will automatically be calculated to a score corresponding to that scale.

One specific note on blank or empty scores:

When entering an “empty” score, please note that a blank score (or “-“) is different from a score of 0. When an answer that has been awarded with a blank “-“ score is chosen by the respondent, the question will not be taken into consideration in calculating the eventual score. When the respondent chooses an answer that bears a “0”, the question will count.

To illustrate this, please look at the following example.

Suppose you have the following 4 single response questions with accompanying scores:

Respondent A fills out the questionnaire as follows:

• Yes
• Yes
• No
• Yes

In this case the total score will be (10+10+0+10)/4=7.5

Respondent B fills out the questionnaire as follows:

• Yes
• Yes
• NA (there was no promotions desk in this store)
• Yes

In this case the total score will be (10+10+10)/3=10